All sales are subjects to the following Terms and Conditions. Price,
specifications and terms of offers are subject to change without
notice. Desert Star Plastics (DSP) is not responsible for typographical
and/or photographic errors. All products are accompanied by the
original Limited Warranty. Buyer pays return shipping charges for
all RMA services. DSP reserves the right to refuse service to anyone.
Purchase of Goods and/or Services
All goods remain the property of DSP until payment is received in
full. Interest may be charged on late payments in accordance with
credit agreement. If you purchase goods or services from our website,
you agree to pay these charges when they are invoiced, billed, posted
to your credit card or bank account. If you refuse or fail to do
so, you are fully liable for such amounts and hereby authorize DSP
to pursue you for collection of such amount including your full
liability for all costs, interest, and attorney's fees for such
collection.
Payment Methods
We accept following:
- Visa
- MasterCard
- American Express
- Discover Card
- PayPal
- Google Checkout
- Desert Star Plastics Preferred Account
Pre-paid company check, personal check, cashier's check or money order
(Note: Pre-paid methods, including cashier's checks, take slightly
longer to process because all payments must first clear with the bank
due to the risk of fraudulent checks. For questions, please call at
1-800-878-6144.)
We do not take C.O.D. orders. Please accept our apologies but we do
not accept international credit cards on website at this time. Please
call us at 1-800-878-6144 to place an order.
Shipping
Shipment dates are estimated, DSP cannot guarantee delivery on a
specific date. On the orders with large quantities and custom made
products a variation of up to 5% in quantity is acceptable to Buyer.
Payment adjustments will be made within 5 business days.
All orders require 24-48 hours processing time before shipping.
DSP does not process orders during weekends and major holidays.
We insure shipment up to $100 per shipped box. Buyer can purchase
additional insurance to cover potential damage or loss over $100
per box.
We use FedEx as our primary shipping company. However we reserve
the right to select the shipping company of our choice. Estimated
delivery time:
- Ground - 5 to 7 business days + 24-48 hours to process the order
for stocked items.
- 3rd Day Air - 3 business days + 24-48 hours to process the order
for stocked items.
- 2nd Day Air - 2 business days + 24-48 hours to process the order
for stocked items.
- Next Day Air- Delivery within 1 business day + 24-48 hours to
process the order for stocked items.
- For all custom made items or items with initial setup, process
time will increase up to 3 weeks.
All orders shipped to PO Boxes will be delivered by USPS. All orders
shipped to Alaska, Hawaii, American Samoa, Guam, Marshall Islands,
Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto
Rico, and the Virgin Islands (U.S.) will be delivered by USPS Parcel
Post, and delivery time will increase approximately by 1-5 weeks.
DSP does not offer International/Canadian shipping options from website
at this time. Please call 1-800-878-6144 to place an order.
After shipment is received, Buyer will inspect all products for damage,
defect or shortage, and will give DSP prompt notice, within 2 business
days, of any damage, defect or shortage that buyer finds. Buyer should
retain shipping package until resolution of the case.
Returns
No returns will be accepted by DSP without proper authorization.
Authorization and shipping instructions for the return of any product
must be obtained from DSP. All returns are subject to manager's
approval.
Non defective products:
All returns are subject to a 15% restocking fee or $25.00, whichever
is greater. Product must be returned with complete identification
in accordance with DSP instructions or will not be accepted. Products
must be in marketable condition upon receipt by DSP. Purchaser will
pay for all shipping charges. For simple fabrication (not machined
parts) registration variance of 1/16 of an inch is within industry
standards and is considered acceptable. Registration variance may
occur in plastic products unless precise tolerance is specified
in the order. Custom made items and non-standard items are non-returnable.
DSP will not be responsible in any event for product returned without
proper authorization.
Defective products:
Buyer is responsible to inspect products upon receipt, and if defective
Buyer should retain shipping package and notify DSP within 3 working
days. If Buyer does not possess shipping package DSP reserves right
to refuse claim. If product is found to be defective DSP will replace
at DSP expense via Ground Shipping service.
Limited Warranty
Products sold by DSP to Buyer conform to the manufacturers' specifications
as set forth in the applicable product certification. Buyer must
give DSP notice of any visible defects within 30 days after the
date the products are delivered. DSP may, at DSP's option, either
replace the products or refund the purchase price. Buyer should
not return products until seller agrees that Buyer may do so. This
Limited Warranty is given only to the original purchaser and does
not extend to any subsequent purchaser or transferee of DSP's products.
The original purchaser is not entitled to extend or transfer this
warranty to any other party. DSP is not responsible for misuse or
improper care of the product.
Claims
Claims for damage or shortage or any other reason must be made within
3 business days from the date of product receipt, and Buyer must
retain shipping package. DSP will not be responsible for any harm
arising out of Buyer's purchase, possession or use of any products
supplied by DSP, Buyer's use of any function on DSP's websites or
any technical advice DSP may offer, except as agreed in the Limited
Warranty set out above. DSP will not be liable for consequential,
special, incidental or exemplary damages, including, but not limited
to, loss of profits, cost of any substitute for the products Buyer
bought, claims of third parties or injury to persons or property.
Limitation of Liability
You expressly understand and agree that DSP shall not be liable
for any direct, indirect, incidental, special, consequential or
exemplary damages, including but not limited to, damages for loss
of profits, goodwill, use, data, or other intangible losses (even
if DSP has been advised of the possibility of such damages), no
matter how those damages were caused or arose. In no event will
DSP be liable for any incidental, consequential, or indirect damages
(including, but not limited to, damages for loss of profits, business
interruption, loss of programs or information, and the like) arising
out of the use of or inability to use the service, or any information,
or transactions provided on the service, or downloaded from the
service, or any delay of such information or service (even if DSP
or its authorized representatives have been advised of the possibility
of such damages), or any claim attributable to errors, omissions,
or other inaccuracies in the service and/or materials or information
downloaded through the service. Because some states do not allow
the exclusion or limitation of liability for consequential or incidental
damages, the above limitation may not apply to you.
Governing Law and Jurisdiction
This site (DesertStarPlastics.com) is controlled by DSP from its
office within the state of Arizona, United States of America. By
accessing this site, which includes access to, or use of any of
the site information and services, you and DSP agree that all matters
relating to your access to, or use of, this site shall be governed
by the statutes and laws of the State of Arizona, without regard
to the conflicts of law's principles thereof. You and DSP also agree
and hereby submit to the filing of any claim only in the exclusive
personal jurisdiction and venue of the state of Arizona and any
legal proceedings shall be conducted in English. DSP makes no representation
that materials on this site are appropriate or available for use
in other locations, and accessing them from territories where their
contents are illegal is prohibited. Those who choose to access this
site from other locations do so at their own initiative and are
responsible for compliance with local laws.
Export Restrictions
You agree that you shall comply with all applicable export and import
control laws and regulations in your use of this site, or materials
or services received through this site, and, in particular, you
shall not export or re-export anything on or received through this
site in violation of local or foreign export laws and/or without
all required U.S. and foreign government licenses.
Indemnity
You agree to indemnify and hold harmless DSP, and its subsidiaries,
affiliates, officers, agents, licensors, suppliers, co-branders,
advertisers, or and other affiliated companies, and their employees,
contractors, officers, agents and directors from all liabilities,
claims, and expenses, including attorney's fees, that arise from
your use of this site, or any services, information or products
from this site, or any violation of these rules (including negligent
or wrongful conduct) by you or any other person accessing this site.